Privacy policy

CAPSRELAX LTD, operating the SENSE studio at Palm Springs Complex, Route Royale, B13, Pointe aux Canonniers, Mauritius, is responsible for the data described on this page. Any question about it can be sent to booking@sense.mu.

When you book a session: your first and last name, phone number, e-mail address, the sessions you choose, your appointments and their history, and the payments attached to them.

When you write to us on WhatsApp, Messenger, Instagram or by e-mail: the content of your messages, the public name of your account on that network, and any image you send us — a transfer receipt, for example.

When you browse sense.mu: pages visited and approximate origin of the visit, through Google Analytics and the Meta advertising tools. This measurement is never active on a confirmation page or inside your account.

Messages received on WhatsApp, Messenger, Instagram and by e-mail are read by an automated assistant, which answers most of them on its own. It has access to your booking history in order to answer usefully.

It hands over to a human whenever it is unsure, and a member of the team can read the whole conversation at any time. To stop talking to it, simply ask for a human — the request goes through immediately.

To hold your appointment and remind you of it, to reconcile your payment, to answer your questions, to issue and honour gift cards, and to meet our accounting obligations.

We never sell this data, and we do not use it to build advertising profiles of individuals.

Only the providers that make the service work, each for its own part: Meta for WhatsApp, Messenger and Instagram messaging; Supabase for hosting the database; Vercel for the website; our payment providers for transactions; Anthropic, through OpenRouter, for the automated assistant's answers; Google for audience measurement.

None of them is allowed to use your data for its own purposes.

Bookings and payments: ten years, as accounting rules require. Conversations: three years after the last exchange. Measurement data: fourteen months. A gift card is kept until it expires, then for the accounting period.

You may ask to see everything we hold about you, to correct it, to have it erased, or to object to its use. Write to booking@sense.mu from the address or phone number you booked with, and we answer within thirty days.

Send "DELETE MY DATA" to booking@sense.mu or to our WhatsApp number +230 5945 1486. We erase your contact details, your conversations and your booking history within thirty days, and confirm it to you.

Two things survive that request, and only those: invoices and payment records, which the law requires us to keep, and which are then kept for accounting only.

The site uses what it needs to work, plus audience measurement. No advertising cookie is placed on the confirmation pages or in your account.